HAVING TROUBLE LOGGING IN???

All customers must create a NEW USERNAME AND PASSWORD login for the new software. Your old username and password will not work. You will need your account number and phone number to verify your existing sewer account. Once that is completed, you can create a new username and password. If it does not work, call in, and we will verify your account information. Most often, we do not have a correct phone number attached to your account, so the system can’t verify the information in order.  (There is a video on the Wayne County Environmental Services Website that shows the process if you need assistance.)

Be sure to include your email address. Check the boxes "statements and informational messages" under email, so you receive your e-bill and any important announcements via email. You can also UNCHECK the "statement and delinquency" options under printed if you DO NOT want to have a paper copy mailed to your house. 

If you have any issues, please call 330-287-5400.